Making a difference

Differentiating between different accountancy and business advisory firms can be difficult.  To make a difference, we continually invest in our people and processes to make sure our service to clients is consistently evolving and innovative, and the work undertaken is current, legal, accurate and timely.

Professional business advice is a people business. We actively recruit people who not only have the skills and expertise to undertake and complete the work, but also the personality and enthusiasm to work at all levels with clients of all types.  We also invest in training and development at all levels to help staff and partners maintain and build these skills.

We regularly review our processes, procedures and technical standards to make sure they are of the highest standards and compatible with clients’ needs. This involves exploring new methodologies and technologies that could give clients a better quality of service.

Demonstrating the difference

Our team ethos ensures that your affairs are dealt with at the level that suits you and the work undertaken. Although partners and managers tend to take the long term strategic view, with client teams carrying out the more routine but no less important work, the team approach helps with sharing and transferring skills, knowledge and experience.

Team members are also encouraged to establish links with clients’ own staff at a similar level. This shortens communication channels, reduces the risk of error and smoothes the overall process.  In-house, our systems track and monitor work in progress and ensure teams are fully aware of the relevant key dates and deadlines for your business and finances.

To ensure things retain a fresh perspective, a second partner from DSH can bring a fresh pair of eyes to look at how you get on with DSH, the relationship you have and if there are any changes you want to make.

Here’s just a few of the ways we’re different, and what that means for you:

• We’ll do our best to refer you to others, to help your business grow, and hope that you’ll be able to do the same for us.
  
  
• You’ll receive friendly and exceptional service. You’ll find we’re easy to talk to, and most importantly, we speak plain English. 
  
  
• We’re happy to fix a price with you up-front for the work you’d like us to do.  And we stand by it – meaning no nasty surprises for you.

• We can agree a payment scheme to suit your business, helping you control your cashflow. 

• We work to agreed turnaround times, so you’ll get your advice when you want it.